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WhatsApp AI
Agents

WebMinds builds WhatsApp AI agents on the official WhatsApp Business API: answers from your own data, live tools and a handoff to a person.

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8 Published case studies
8 Industries
8
Published case studies
Each one documented in Our Work
8
Industries
Across the published cases for this service
7
Ongoing partnerships
Clients still building with us
6
Projects with AI in production
AI agents and features working on real client data
Capabilities

What's included

Comprehensive solutions designed to deliver measurable results.

01

Official WhatsApp Business API

Each agent runs on Meta’s official WhatsApp Business API. Outbound messages use Meta-approved templates, and the webhooks are built for Meta’s retries so a customer never gets the same reply twice (Esval, Industrias Qatar).

02

Answers from your own knowledge (RAG)

Catalogs and technical documents indexed for retrieval, so each answer comes from what your company actually sells, as at Netthplus, Esval and Industrias Qatar.

03

Voice notes, photos and documents

The agents understand transcribed voice notes, customer photos and the documents people send, and reply with the right product photo, PDF or video from the catalog.

04

Tools over live data

Instead of guessing, the agent looks up, cancels or requests changes to appointments (IPS Aleso) or quotes with the same pricing engine as the website (SWAP Translators).

05

Human handoff with explicit rules

Escalation on frustration, explicit requests, payment proofs or promises the agent must not make, sent to the right advisor by WhatsApp and email.

06

Leads, panel and attribution

Every chat becomes a structured lead tagged by source channel, and an operations panel lets your team read conversations, take over and edit the agent’s settings.
Real projects

What we've built

WhatsApp agents and automations on the official WhatsApp Business API, each documented as a case study you can read in full.

Sales agents on WhatsApp

Agents that know the catalog, qualify the lead and bring in an advisor. Industrias Qatar’s sends the exact product photo for the customer’s vehicle and books installations, at Esval the customer picks an advisor with WhatsApp buttons or EVA routes the lead by customer type, and SWAP Translators’ reads the documents clients send and quotes with the same pricing engine as the website.

AIIndustrias Qatar

WhatsApp AI Agents · Automotive Accessories

Industrias Qatar

The salesperson that never sleeps

View case
AIEsval Industrial

WhatsApp AI Agents · Cosmetic Packaging

Esval Industrial

WhatsApp as a serious B2B channel

View case
AISWAP Translators

Certified Translation · Language Services

SWAP Translators

The agency that runs itself

View case

Agents that answer from your own documents

Assistants grounded in the company’s real knowledge, indexed for retrieval (RAG). Netthplus’s answers from 11 of its own documents, and CEA Circular’s knowledge base was built from 24 real sales chats and 32 voice notes, with a 40-question test the agent passes in full.

AINetthplus

WhatsApp AI Agents · IT Consulting

Netthplus

The commercial desk that never sleeps

View case
AICEA Circular

WhatsApp AI Agents · Driver Education

CEA Circular

An advisor that never clocks out

View case

Agents that work with live data and tools

Agents that act, not only answer. IPS Aleso’s looks up, cancels and requests changes to appointments with live data, while Aleso’s notification engine sends confirmations and reminders through Meta-approved templates. ANT Mobility’s, in final acceptance testing before launch, works through 11 tools filtered by the carrier’s Meta-verified phone and asks for explicit confirmation before any write action.

AIIPS Aleso

Healthcare · Occupational Health

IPS Aleso

Occupational health, managed by conversation

View case
ANT Mobility

Logistics · Freight Marketplace

ANT Mobility

Freight, without the phone calls

View case

WhatsApp automation without AI

Not every WhatsApp flow needs a language model. Global Sensors’ intake is a deterministic five-question flow on the Cloud API that links each message to its CRM by phone or creates the lead, by design.

Global Sensors

Metrology · Cold-Chain Calibration

Global Sensors

The operating system for a cold-chain calibration company

Global Sensors runs ISO 17025-accredited calibration for the cold-chain industry in Colombia, and was running sales, orders, invoicing and compliance paperwork on spreadsheets and email. We designed and built one platform — a commercial CRM, a quoting engine with signed PDFs, a service-order and invoicing backbone, a client-signature compliance form, a structured WhatsApp intake and a reporting layer — on a hardened Postgres backend with row-level security on every table.

View case
Featured case

WhatsApp AI Agents · Automotive Accessories

Industrias Qatar: The salesperson that never sleeps

For Industrias Qatar, a Colombian manufacturer of tow hitches and bike racks, we built a WhatsApp sales assistant that answers every customer in seconds, at any hour. It understands natural Colombian Spanish, voice notes and photos, searches a visual catalog organized by vehicle, sends the exact product photo back, captures leads and books installations — and hands the chat to a human when it matters.

24/7

Sales in natural Spanish

6

AI sub-agents per message

4

Parallel vector searches

5 wks

Kickoff to live operation

Industrias Qatar

The challenge

  • Volume and repetition
  • After hours
  • Consistency

The outcome

  • Sales without office hours
  • A complex catalog, mastered
  • Nothing lost, humans when it counts
Read the full caseSee all 27 case studies
Our Process

How we work

Read the real conversations

We start from the chats, voice notes and documents your team already has. For CEA Circular, 24 real sales chats and 32 voice notes became 39 questions for the owner and a 40-question test the agent passes in full.

Build the agent and the system behind it

Knowledge base, tools over your data, escalation rules, lead board and admin panel on the official WhatsApp Business API, tested in a phone simulator before a real customer writes.

Launch, hand off and tune

Your team takes over from the panel when it matters, and the agent keeps being tuned with real traffic. Netthplus, Industrias Qatar, CEA Circular and IPS Aleso are ongoing partnerships.
Benefits

Why choose us

Built on the official WhatsApp Business API, with Meta-approved message templates
Answers grounded in your catalog, documents and live data
A person takes over when it matters, with rules your team can read
Code owned by the client, as at Netthplus and CEA Circular

WhatsApp is one channel. The system behind it is the work.

WebMinds is an AI and software development company, not a chatbot shop. A WhatsApp agent usually sits on top of software we also build: the portal, the pricing engine, the CRM or the back office it reads from. When a project needs more than a conversation, the same team builds the rest.

FAQ

Common questions

What can a WhatsApp AI agent do for a business?
In WebMinds’ published projects, WhatsApp AI agents answer customers at any hour, understand voice notes and photos, qualify leads and bring in a person when it matters. Industrias Qatar’s agent sends the exact product photo for the customer’s vehicle and books installations, Esval’s answers from its packaging catalog and brings in the advisor the customer picks or the one that fits the customer type, SWAP Translators’ quotes the documents clients send, and IPS Aleso’s looks up, cancels and requests changes to occupational-health appointments.
Do you use the official WhatsApp Business API?
Yes. Every WhatsApp agent WebMinds has published runs on the official WhatsApp Business API from Meta. Outbound messages use Meta-approved templates (IPS Aleso has ten, for confirmations, reminders and results), Netthplus’s webhook verifies Meta’s signature, and Esval’s keys every message by its WhatsApp ID so a retry never generates a second reply. Esval and Netthplus collect personal data under Colombia’s data-protection law, Law 1581.
How do you keep the agent from making things up?
By design. Netthplus’s agent answers from 11 of its own documents indexed in pgvector. Industrias Qatar’s model answers with media tags tied to real catalog IDs, and the pipeline strips any tag that points to an ID that does not exist. At SWAP Translators rates, coupons and express availability are injected live, so the bot never invents a price. IPS Aleso’s agent checks the catalog and the calendar through its tools before it answers, and CEA Circular’s has guardrails that stop it from inventing prices or schedules.
When does a person take over from the AI?
When it matters, and the rules are explicit. At Esval the customer picks their advisor with WhatsApp buttons, or EVA routes by customer type, and only that advisor is notified. Industrias Qatar’s agent calls in the team on four signals: frustration or an explicit request, the model’s own flag, a promise it must not make and a payment proof. Netthplus’s advisor is alerted by WhatsApp and email on three independent triggers. At CEA Circular one click pauses the AI, and IPS Aleso routes billing or service cases to the right internal line.
Where do the leads and conversations go?
Into the client’s own system. Netthplus’s agent runs a second AI pass that pulls name, email, interest and estimated value into a lead board; Industrias Qatar’s leads flow into a four-stage pipeline with the customer’s vehicle and appointment; Esval has a five-stage B2B lead board with automatic assignment; CEA Circular tags every lead by source channel, from the website to Google or Meta ads; and Global Sensors’ WhatsApp intake links each message to its CRM by phone.
How long does it take to launch a WhatsApp AI agent?
It depends on scope. Industrias Qatar’s agent went live five weeks after kickoff, from March 11 to April 14, 2026, and Esval’s platform of eight systems was delivered in three months. After launch the agents keep being tuned with real traffic: Netthplus, Industrias Qatar, CEA Circular and IPS Aleso are ongoing partnerships.
Which AI models do your WhatsApp agents use?
WebMinds builds with Claude, Gemini and OpenAI models and picks one per task. The WhatsApp agents in these case studies run on Google Gemini, with fallback models where uptime matters, as at Netthplus and SWAP Translators.
Is WebMinds a WhatsApp chatbot company?
No. WebMinds is an AI and software development company based in Atlanta, Georgia, and WhatsApp AI agents are one of its services, alongside custom software, AI automation and integrations. In most projects the agent is one part of a larger system: IPS Aleso’s sits on a company portal and a clinic back office, SWAP Translators’ shares the pricing engine of its website and portals, and ANT Mobility’s is one of eleven systems in a freight platform.

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